We’re here to help.
Having trouble using NaviOps? Send us the details and we’ll have the information needed to look into it.
Report an issue
Email us about logins, locations, batteries, navigation, time clock, billing questions, or an app feature that isn’t working.
support@getnaviops.comThis button opens your email app with a prefilled report outline. The email is sent only when you choose Send. If it doesn't open, copy the support address above into your email application.
Include these details
- The feature or page having trouble
- What you expected and what happened
- Your device and browser, if known
- The approximate date and time
- A screenshot, if helpful
Do not email passwords, account recovery codes, or sensitive access information.
Frequently asked questions
Can I use NaviOps on a computer?
Yes. NaviOps runs in a web browser on desktop and laptop computers, as well as tablets and smartphones. Use the secure Sign In link to access your account.
Why can I view this website without signing in?
GetNaviOps.com is a public information site. Protected features and records are in the separate NaviOps application, which requires an eligible authenticated account.
What if I can't find a wellsite or battery?
The directory is extensive but incomplete. Eligible signed-in users can add missing recorded sites to NaviOps. Verify site access and GPS details before travel.
How do I report an inaccurate GPS coordinate?
Use the support email above. Include the recorded location name, operator if known, and a description of what appears wrong. Avoid sharing confidential details without authorization.
Can I use NaviOps when I lose cellular service?
Offline Field Mode allows supported information to be prepared in advance for offline access. Download what you need while you still have a connection.